Calls don't route properly

1. Click on AutoAnswer --> edit call menu
2. Review the Call Sequence displayed.  Say the steps outloud as though you are the caller and determine if any step appears out of place or is simply incorrect
3. If your calls route to submenus (you can tell a submenu apart by the small magnifying glass icon), open each submenu (either click on the magnifying glass icon or select the submenu from the Qwik Jump drop-down) and review the steps for inaccurate/incomplete information

Do you see a banner across the top of your Admin Panel alerting you to a failed configuration push?

Click the button within the banner to force a configuration file push from Fonality's Data Center to your {{ fon.product( site.hostname ) }.

Most customers experiencing a call routing issue find that they made changes to their internal structure but forgot to update the PBXtra .