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Page last modified
20:01, 4 Sep 2008 by tmerritt
Fonality Knowledge Base - Welcome! > Options > How do I add a new dial plan?

How do I add a new dial plan?

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  1. Click on Options --> dial plan
  2. For trixbox Pro and Dell customers, you may choose the leading digit to dial an outside number (9 by default) by choosing any digit from the drop down menu.
  3. In the box under 'Dial String' enter a new dial string.  Examples of valid dial strings are:
    1. nxxnxxxxxx - matches any 10-digit phone number
    2. 310nxxxxxx - matches any 10-digit phone number beginning with area code 310
    3. nxxxxxx - matchs a 7-digit phone number
    4. 800nxxxxxx - matches any 800 number
    5. 1nxxnxxxxx - matches any 10-digit number preceeded by a 1.
    6. 011. - matches any international number.  011 represents the three digits required to inform your telephone company you are about to make an international call, and '.' indicates any number of subsequent digits entered.  Use the '.' as a wildcard to say 'match any and all digits'
  4. You can create dial plans using any combination of numbers and the wildcard characters: 'n'  'x'  '.'
  5. Enter a Description for your new dial plan.  This description serves to help the administrator quickly tell various dial plans apart.  Descriptions have no effect on the functionality of any dial plan.
  6. The 'Type' field serves to prioritize dial strings.  Choose from among the following types:
    1. Toll Free
    2. Local Call
    3. Long Distance
    4. International
  7. Select the first route from the drop-down under 'Route'.  PBXtra s allow up to three unique routes per dial plan.  If the first route becomes unavailable for any reason, the system attempts to complete the call via the second route.  If the first and second routes are unavailable, the system attempts to complete the call via the thrid route.  If all three routes are unavailable, the system plays a busy signal to the caller.
  8. Choose the number of digits to remove from the dial string entered by the user.  By default, users place outbound calls by dialing 9 + some number.  Your telephone carrier does not need the initial '9', so all PBXtra s are configured to remove the leading 9 by default.
    1. Hint:  If you would like to create 'security codes' for a particular dial plan (e.g. international calls), enter the security code before the '011' and then strip a number of digits equal to 9 + your security code.  Example:  9 + 12345 + 011.  Strip = 6 (912345).  Digits sent to carrier = 011.
  9. Choose a number of digits to be prepended to your dial plan.  This option is particularly useful if you wish to allow your employees to dial 7 digits only for local numbers even in areas where 10-digit dialing is mandatory.  You can create a dial plan like:  9 + nxxxxxx, Strip 1, Prepend 310.  Now whenever an employee dials 9 + 7-digits, the system will dial 310 + 7-digits which would complete a local call from a Los Angeles location to another Los Angeles location.
  10. Click 'Add Dial Plan'


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