How to perform an Attended Transfer

Also known as a “supervised” call transfer, this type occurs when—before making the transfer—a user first calls to inform the third party that a transferred call is coming their way. Follow the steps below to perform an attended call transfer:

1. With an active call in progress, select a new line that you would like to use first.  This puts the original caller on hold and gives you a dial tone on a second line.  Dial the party that you wish to transfer to.
2. Inform the third party that they are about to receive a call, then press the XFER button.
3. The original caller and the party you trasferred to are now connected.

When a transfer is complete, the remaining two parties will be speaking to each other and both will have ended their call with the transferor. Both lines corresponding to the other two parties will become free for use on the transferor’s phone.