How to perform an Attended Transfer

Also known as a “supervised” call transfer, this type occurs when—before making the transfer—a user first calls to inform the third party that a transferred call is coming their way. Follow the steps below to perform an attended call transfer:

1. With an active call in progress, select an available line with which to call the third party (selecting a new line will put the original call on hold).
2.  Inform the third party that they are about to receive a call, then press the XFER button (see Figure 1).
3. Select the line associated with the original party to connect them to the third party.

When a transfer is complete, the remaining two parties will be speaking to each other and both will have ended their call with the transferor. Both lines corresponding to the other two parties will become free for use on the transferor’s softphone.