How do I disable a phone?

If you ever need to disable a phone (particularly remote phones that you gave to an employee who has left the company or been let-go), you can quickly accomplish 'turning the phone off' by following these steps:

1. Within your Admin Panel, click on Extensions
2. Click the extension you wish to disable
3. The extension-specific configuration screen opens
4. Under the Devices option in the left-hand column (at the bottom), select voicemail-only from the drop-down
5. Click Apply All Changes

What you accomplished:  Your PBXtra works by logically connecting an extension with the MAC address of a phone.  When you sever this connection, the phone is no longer able to place or receive calls because your PBXtra no longer recognizes it as a legitimate device.  This technology has positive and negative aspects.  On the plus side, you can sever the connection whenever you want to 'turn a phone off'.  On the minus side, if the phone loses it's connection when you still need to use it, you won't be able to do anything. 

To UNDO this process, go back to the extension, and choose the correct MAC address from the Devices drop-down and click Apply All Changes.  Reset the phone and it should once again register with your PBXtra .