Permissions Definitions

PBXtra Permissions

HUD -- Record my calls: Whether or not the user has the ability to record their own calls in the HUD interface.

HUD -- Transfer call from my extension: Whether or not the user has the ability to transfer calls from their extension using the drag and drop features in the HUD interface.

HUD -- Transfer call to my extension: Whether or not the user has the ability to transfer calls to their extension using the drag and drop features in the HUD interface.

ACD -- Add queue: Whether or not the user has the ability to add new queues within the Advanced Call Distribution interface. This should only be given to manager or admin level users.

ACD -- Clear queue stats: Whether or not the user has the ability to clear queue stats within the Advanced Call Distribution interface.

ACD -- Delete my recorded calls: Whether or not the user has the ability to delete their own recorded calls under the Advanced Call Distribution interface through their user panel.

ACD -- Delete others' recorded calls: Whether or not the user has the ability to delete recorded calls for other extensions. This should only be given to manager or admin level users.

ACD -- Delete queue: Whether or not the user has the ability to delete ACD queues. This should only be given to manager or admin level users.

ACD -- Edit queue: Whether or not the user has the ability to edit ACD queue settings. This should only be given to manager or admin level users.

ACD -- Listen to my recorded calls: Whether or not the user has the ability to listen to their own extension’s recorded calls.

ACD -- Listen to others' recorded calls: Whether or not the user has the ability to listen to other extension’s recorded calls. This should only be given to manager or admin level users.

ACD -- Login/out all agents: Whether or not the user has the ability to login or logout other ACD users. This should only be given to manager or admin level users.

ACD -- Press-to-accept: Whether or not the user has the ability to control the setting for ACD press-to-accept. See Section 4.3.2: Configuring Extensions for more information about this option.

ACD -- Queue Auto-logoff: Whether or not the user has the ability to control the setting for ACD press-to-accept. See Section 4.3.2: Configuring Extensions for more information about this option.

ACD -- Queue Ignore-if-busy: Whether or not the user has the ability to control the setting for ACD press-to-accept. See Section 4.3.2: Configuring Extensions for more information about this option.

ACD -- Record my calls: Whether or not the user has the ability to record their own calls.

ACD -- Record others' calls: Whether or not the user has the ability to record other extension’s calls. This should only be given to manager or admin level users.

ACD -- View queues: Whether or not the user has the ability to view queues in the ACD interface.

ACD -- View reports: Whether or not the user has the ability to view reports in the ACD interface.

EXT -- Call forwarding: Whether or not the user has the ability to forward their calls in the user control panel.

EXT -- Set ring seconds: Whether or not the user has the ability to change the number of seconds for their extension to ring in the user control panel.

PBXtra -- View Reporting: Whether or not the user has the ability to view reports in the call log interface.

VM -- Disable voicemail: Whether or not the user has the ability to enable/disable voicemail for their extension to ring in the user control panel.

VM -- Email attachments: Whether or not the user has the ability to enable/disable email attachments for their extension to ring in the user control panel

Group Permissions

HUD -- Barge: Whether or not users in this group can barge calls using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- Change agent login status: Whether or not users in this group can change agent login status using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- Record others' calls: Whether or not users in this group can change agent login status using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- See agent login status: Whether or not users in this group can change agent login status using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- See other's call details: Whether or not users in this group can see other extensions’ call details using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- See other's call state: Whether or not users in this group can see other extensions’ call states using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- See others' extensions: Whether or not users in this group can see other extensions using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- Transfer call from others' extensions: Whether or not users in this group can transfer calls from other extensions using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- Transfer call to VM: Whether or not users in this group can transfer calls from other extensions using HUD in the groups specified in the “Current Groups” under Group Permissions

HUD -- Transfer call to others' extensions: Whether or not users in this group can transfer calls to other extensions using HUD in the groups specified in the “Current Groups” under Group Permissions

PBXtra -- Group Intercom: Whether or not users in this group can intercom the groups specified in the “Current Groups” under Group Permissions

PBXtra -- Group Page: Whether or not users in this group can page the groups specified in the “Current Groups” under Group Permissions

PBXtra -- Group Voicemail: Whether or not users in this group can leave a group voicemail for the groups specified in the “Current Groups” under Group Permissions

PBXtra -- Individual Intercom: Whether or not users in this group can intercom specific users in the groups specified in the “Current Groups” under Group Permissions